Technical Support Services includes the following
- Hardware maintenance services.
- Troubleshooting of hardware related problems.
- Troubleshooting of network related problems.
- Parts coverage for hardware.
- Preventive maintenance checks.
- Provision of Stand-by equipment.
- Installation/Reconfiguration/Reinstallaion of Operating System and other applications ( from original media provided by the client ).
- Problem diagnosis and rectification on Network Operating Systems.
- Installation/Upgradation of software drivers.
- Printer configurations and management.
- Studying existing anti-virus protection mechanism and providing feedback to users on new viruses.
- Virus prevention/cure through media and tools provided by the client.
- Implementing the Anti-virus updates.
- Assistance in the event of hard disk crash and help in data recovery.
- Creation of User, User login script and User home directory.
- Assigning rights to shared resources such as printers and directories for several users.
- Network management services.
- Management of network equipment (Hubs, Routers/Switches etc.).
- Restoration of connectivity of nodes with the server.
- Configurations of network printers and other network peripherals.
- Reconfiguration of network.